GoTo handles massive amounts of payments as part of the Gojek superapp ecosystem. They run their scalable infrastructure on Apache Kafka within their home country of Indonesia.
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"We haven’t seen any performance issues, we haven't seen any downtime. So yeah, we're happy."
Kashyap Kopparam
Principal Engineer at GoTo Financial
“It was definitely not a small thing to move from one cloud to the other, let alone another region,” says Kashyap. “And everything's being brought in from a different Kafka service. Besides, we’re a consumer facing product for pretty much everyone who has a mobile device in Indonesia, so the scale is also pretty big and we cannot afford downtime.”
Kashyap explains their migration process in brief: “We duplicated everything across both clouds, both the data and the systems. And then we moved over the user actions to the new region.”
GoTo Financial’s updated solution on Aiven for Apache Kafka offers great reliability and ease of use for their customers, both consumers and businesses. Because all the services are integrated into one system, the end user can stay up to date with their orders and with their wallet.
If a financial services customer with an outstanding loan makes partial repayment, they used to have to wait for the balance to update across services before being sure their payment went through. Now they instantly receive a push notification if the app transaction was successful. When the actual balance transaction is completed, the app shows the new outstanding balance. This makes a world of difference to the user experience.
And because no transaction is ever lost, even when connectivity is bad or there is a hardware failure, both the customer can be secure about their overall financial status--and GoTo Financial can be sure that payments don’t go astray.
“Gojek end users can use different financial services together with consumer services,” explains Raghunath SV, Product Manager at GoTo Financial. “For example, they can book a ride or buy groceries with prepaid credit, or they can take out a loan that allows them to pay for all purchases at the end of the month.”
"We have much fewer services and less infrastructure to take care of now. And all of it can be centrally managed."
Kashyap Kopparam
Principal Engineer at GoTo Financial
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