Aiven is evolving its support resources to assist you more quickly and efficiently. As part of this evolution, we are streamlining our user support to focus our efforts on improving the content in our product and documentation.
Like many other organizations, we’ve been experimenting with AI and have found that we can support our users even faster and with more detailed information than ever before with the Aiven docs AI. Instead of posting a question and waiting for a response, you can now get help instantly, 24/7. This chatbot will also be available directly within the Aiven Console in the future, making it even easier to get the answers you need right when you need them.
Aiven’s support team remains available through the ticketing system for paid services. For all users, whether on free or enterprise plans, we are committed to continuously improving the Aiven documentation. Your feedback remains invaluable and can be shared with the Aiven team via the AI chatbot to help us in these efforts.