Subcontractors & Sub-processors

26 June, 2020

Aiven uses certain subcontractors (including Aiven subsidiaries) to assist in providing Aiven Services to its customers. Subcontractor will be referred as sub-processor if the entity will or potentially have access to or process Personal Data.

What is a Subcontractor and a Sub-processor

A subcontractor is a third party engaged by Aiven, including entities from within the Aiven Group, who are providing services that enable Aiven to provide the Services and/or will provide added value directly or indirectly to Aiven’s customers. These subcontractors have or potentially have access to or process service data (which may contain Personal Data) in which case they will be referred to as a sub-processor.

Infrastructure Subcontractors

Back-End Services

Aiven back-end services are located in co-location facilities and in the infrastructure subcontractors listed below. Aiven controls the logical access to infrastructure running these services. Subcontractors don’t have access to these services.

Entity Name
Purpose
Application Services
Entity Country
Google Cloud Platform
Aiven management services
Aiven console, Backup, API, System of record database, Centralized logging and monitoring systems
Belgium
Amazon Web Services
Aiven management services
DNS, Disaster recovery backup, Audit log long term storage
Sweden

Infrastructure Subcontractors

Customer Data Storage

Aiven owns and controls access to the infrastructure that Aiven uses to host Customer services and to store and process Customer Data. Subcontractor and region depend on which subcontractor and region Customer chooses to select. Customer Data will stay in the region selected by the Customer but may be shifted and co-located between different datacenters within the region to ensure performance and availability of the services. These subcontractors don’t have logical access to data.

Entity Name
Purpose
Applicable Services
Entity Country
Amazon Web Services
Infrastructure for services
Customer services, Service backups
As selected by Customer
Google Cloud Platform
Infrastructure for services
Customer services, Service backups
As selected by Customer
Microsoft Azure
Infrastructure for services
Customer services, Service backups
As selected by Customer
Digital Ocean
Infrastructure for services
Customer services, Service backups
As selected by Customer
Upcloud
Infrastructure for services
Customer services, Service backups
As selected by Customer

Service Specific Subcontractors

Aiven uses certain third parties listed below to provide specific functionality within the Services. In order to provide the relevant functionality these subcontractors have access to Service data, limited to the indicated Services.

Entity Name
Purpose
Entity Country
Intercom
Customer support
US
Stripe
Credit card payment processing
US
Slack
Internal operational messaging
US
Opsgenie
Alerting and paging
US
Clubhouse
Internal ticketing system
US
Salesforce
CRM
US
Hubspot
CRM
US
Amazon Web Services
Email delivery service
US

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