Head of Product Operations

Together with the CPTO, you will build the product operations function from the ground up, leveraging and experimenting with AI-powered capabilities to define what good operations look like in the world of Artificial Intelligence.

At Aiven, we're not just building cloud data services; we're empowering developers worldwide to build the next generation of incredible applications.  Our ambitious vision requires a strategic orchestrator - a Head of Product Operations - to be a key member of the product leadership organization reporting to the CPTO.

We're looking for a strategic leader to join our team and help us redesign our product development process. You'll be the key leader connecting product management, engineering, security and go-to-market teams, ensuring our work is efficient, driven by data and AI-powered. 

Your main goal is to empower our teams to build and release products that developers love, quickly and with high quality, while staying on top of market changes. If you are a hands-on problem-solver who excels at making things run smoothly and wants to have a real impact, this is your chance to help us shape the future of cloud data services.

You'll have the unique opportunity to transform how Aiven builds and ships products to hundreds of thousands of developers globally.

What you’ll do:

• Unleash the full potential of our Product Managers by enabling them to build and share a long-term roadmap, relentlessly focused on releasing iterative value to developers while remaining aware of the ever changing market Aiven operates in.
• Empower our Engineering teams to deliver software that developers love with the speed, quality, security and reliability expected from a core cloud service.
• Streamline go-to-market collaboration to accelerate our field ability to succeed and keep teams close to our enterprise, self-serve and OEM customers. Design and maintain lightweight processes and touchpoints that ensure swift feedback loops with our stakeholders.
• Instill a data-driven operating rhythm: Champion a culture of data-driven execution by establishing and leveraging KPIs across the organization to drive informed decisions and continuous improvement.
• If you're a strategic thinker with a passion for operational excellence, who loves to get stuff done, this is your chance to redefine how we build and ship products at a company that's shaping the future of cloud data services in the AI era. 

What We're Looking For:

• Someone who thrives on solving complex operational challenges: You enjoy dissecting processes and building elegant, data-driven solutions.
• An effective communicator: You can articulate complex ideas clearly and persuasively to both technical and business audiences.
• Strong business acumen: You understand how product and operational decisions impact the business.
• Affinity for AI: You believe there is a new world emerging that can be one or more orders of magnitude better and faster.
• Passion for data and driving improvement: You believe in the power of data to inform decisions and continuously optimize performance.

Our Offer:

If you ask us what’s the best thing about working for Aiven, many will probably say it’s the high concentration of talent from around the world that we have here. Enjoy the agile environment of a hyperscale scale-up where you can truly make an impact and have fun while at it.

We invest in you:

• Participate in Aiven’s equity plan.
• With Aiven locations spanning the globe, we want all of our crabs to find the right balance with our hybrid work policy.
• Get the equipment you need to set yourself up for success.
• Step up your career game with real employer support (use one of our learning platforms, annual learning budget, and more).
• Get holistic wellbeing support through our global Employee Assistance Program.

Make a difference at Aiven:

• Contribute to open-source projects that you find meaningful outside of work - and get paid for it! Our Plankton program recognizes extra work to the open source ecosystem for developers and non-developers alike.
• Use up to 5 days per year to volunteer for a good cause of your choice.
• Join one of our team member resource groups - empower yourself and others in missions that resonate with you.

What else:

• Your wellbeing matters: we provide extensive Occupational Health Care, Dental Care, as well as sports, culture, massage and lunch benefits.
• Love breakfast? So do we! Join us at our regular office breakfast.
• We also have you covered by statutory accident insurance.

Amazing! What’s next:

After you apply, you should hear from our Talent Experience Partnering team within five days regarding the status of your application. If you are selected to move forward you can generally expect four stages with us: 

1. 60-minute call with one of our Talent Experience Partners 
2. 60-minute Depth of Expertise Interview with the hiring manager 
3. 60-minute Skills Interview and/or Presentation
4. 60-minute Crabby Principles Interview

How to Recognize and Avoid Employment Scams:

There has been a rise in fake job postings used by scammers to get personal information. Please familiarize yourself with the red flags of a potential scam.

Here at Aiven, all of our emails relating to recruitment come from an @aiven.io, @greenhouse.io or @eu.greenhouse.io domain and all of our interviews are conducted over video call or in person, our interviews will never occur over text or chat. If you’re unsure of the legitimacy of a job opportunity/offer pertaining to Aiven, please don’t hesitate to reach out to us at recruitment@aiven.io.

Equal Opportunities:

Aiven provides equal employment opportunities to all qualified employees and applicants for employment without regard to age, gender identity, national or ethnic origin, religion, sexual orientation, physical and mental ability, marital and family status or without regard to any other similar personal attributes. Aiven complies with applicable local laws governing non-discrimination in employment in every location in which the company operates. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, training and any other terms and conditions related to employment.

At Aiven we are committed to providing reasonable accommodations for qualified individuals with disabilities or special needs in our working environment and job application procedures. We make all reasonable accommodations for persons with disabilities or who otherwise need support to thrive in the workplace. We are committed to continuously improving workplace accessibility. There is an option to request a discussion in the application process but if you have any questions before applying please write to us at recruitment@aiven.io.