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Manage two-factor authentication

Two-factor authentication in Aiven provides an extra level of security by requiring a second authentication code in addition to the user password.

This only applies to logins using email and password. The Aiven platform cannot enforce 2FA for logins through third-party providers, including identity providers.

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Enabling and disabling two-factor authentication revokes personal tokens that you created with password authentication.

Enable two-factor authentication​

  1. Click User information and select Authentication.

  2. On the Aiven Password method, click the Two-factor authentication toggle to the enabled position.

  3. Enter your password and click Next.

  4. On your mobile device, open your authenticator app and scan the QR code shown in Aiven Console. Alternatively, you can enter the TOTP secret from the Aiven Console into your authenticator app.

  5. In the Aiven Console enter the Confirmation code from the authenticator app.

  6. Click Enable.

To change the mobile device that you use for two-factor authentication, disable two-factor authentication and enable it on the new device.

Disable two-factor authentication​

  1. Click User information and select Authentication.
  2. On the Aiven Password method, click the Two-factor authentication toggle to the disabled position.
  3. Enter your password and click Disable Two-Factor Authentication.

Reset two-factor authentication​

If you have lost access to your mobile device or authenticator app, you can regain access to your account by resetting your Aiven password.

  1. Log out of Aiven Console.
  2. Enter your login email and click Log in.
  3. Click Forgot password?.
  4. Enter your login email and click Reset your password.
  5. Follow the instructions in the password reset email to set a new password.
  6. Enable two-factor authentication on your new mobile device or authenticator app.