Reactivate suspended accounts

If you have bills past due and didn't set up a payment method, your account may be suspended.

When you try to log in with a suspended account, you see the error: Project suspended, access prohibited.

To reactivate your account, email the Aiven billing team at billing@aiven.io with the following information:

• Your full name
• The name of your organization
• The email address associated with the account

note

The billing team operates Monday through Friday, 9:00 to 17:00, Eastern European Time (EET/EEST).

To avoid suspensions, add a payment method to your organization.