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Manage customer contacts for a custom cloud

Update the list of customer contacts for your custom cloud.

With the BYOC feature enabled, you can create custom clouds in your Aiven organizations. While creating a custom cloud, you add at least the Admin contact so that the Aiven team can reach out to them if needed. You can change the provided contacts any time later by following Update the contacts list.

important

While you can add multiple different customer contacts for your custom cloud, Admin is a mandatory role that is always required as a primary support contact.

Prerequisites​

Update the contacts list​

  1. Log in to the Aiven Console, and go to your organization.
  2. Click Admin in the top navigation, and click Bring your own cloud in the sidebar.
  3. In the Bring your own cloud view, select a cloud.
  4. On the selected cloud's page, click Actions > Customer contact.
  5. In the Customer contact window, select a new contact's role from the menu, enter the email address, and click to add the provided contact's details.
  6. When you're done adding all the contacts, select Save changes.