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Billing and payment

You configure billing details, including payment methods, in billing groups. The payment details saved in a billing group apply to all projects assigned to that billing group.

Billing information, invoices, and a breakdown of charges by category and billing group are available in the Billing section of the Aiven Console. To access this section, you must be an organization admin. Other users have read-only access to some billing information like billing group details and invoices using the API.

Service charges​

Services are billed by the hour. The minimum hourly charge unit is one hour. For example, if you create an Aiven service and power it off after 40 minutes, you are charged for one hour of usage. After 20.5 hours, you are charged for 21 hours. Powering off a service stops the accumulation of new charges immediately.

Costs are calculated for the powered-on services in each project. Projects are charged separately, but you can consolidate the charges for multiple projects by assigning them to a billing group.

The prices shown in the Aiven Console are inclusive of:

  • Virtual machine costs
  • Network costs
  • Backup costs
  • Setup costs

There are additional costs for some features such as PrivateLink and additional storage. Network traffic is not charged separately, but your application cloud service provider might charge you for the network traffic going to or from their services.

Migrating a service to another cloud provider or region does not incur any additional costs.

Credit card fees​

The prices listed on the website and in your invoices are inclusive of all credit card and processing fees that are payable by Aiven. This includes credit card processor transaction fees and other fees card issuers charge merchants.

Some credit card issuers add extra charges on top of the fees charged by Aiven from your cards. The most common fee is an international transaction fee. Some issuers charge this fee for transactions where the native country of the merchant, processor, bank, and card are different. Aiven is based in Finland and the processor is based in the United States. Such fees are not added by or visible to Aiven, so they cannot be included in the prices or waived.