Open source is our beating heart and it’s something that fuels our work and our culture. It’s where we began. It’s where we’ll always be. Our vision is to become the trusted open source data platform for everyone. We are a Cast of over 400 individuals (‘Crabs’) located across the globe. Why Crabs? Because we believe in thinking sideways. And right now, we’re looking for sideways-thinking Technical Support Engineer (Databases).
The Production Engineering team at Aiven lies at the core of our organization. This is a great opportunity to become an integral member of the team as a Technical Support Engineer (Databases). We look for engineers who can work around problems by finding new angles. Thinking sideways. You will have the opportunity to collaborate with world-class tech people solving the toughest problems, where almost every project you work on is more complex and technically challenging than the previous one. If you relish pushing your technical boundaries, come join us. Because if you can truly think sideways, you’ll never look back.
Who we are
So, how do we become the trusted open source data platform for everyone? By listening closely to our customers and taking action to ensure they achieve their business goals. You see, the software we create is merely a means of delivering value. Our thinking is customer-first. That’s why our customers are at the front and center of all we do. And in the spirit of sideways thinking, we’re by their side as well. Actively helping them solve their challenges. Collaborating. Sharing. And innovating. In other words, it really isn’t just about who we are. It’s about who our customers are – and where they want to be.
We want individuals who can embody our values of ownership, courage, and openness.
What does that mean in practice?
We take ownership of the problems we solve. What we do is about improving life for our customers, enabling them to meet their goals. So we own our decisions and mistakes. Sometimes that takes courage. But we don’t falter – we take on challenges with confidence. And right at our heart is openness. We’re always open to new ideas – from wherever and whoever they come.
We are looking for a Technical Support Engineer - Databases who is interested in solving complex technical problems, working directly with customers, Mysql, Postgresql, Python programming, and properly structured cloud infrastructure. If you want to be a part of our Production Engineering team and contribute to a very well funded scale-up company, we want to hear from you!
In this role you can either work remotely in USA or in hybrid Toronto, Canada
About the Technical Support Engineer - Databases
Technical Support Engineers at Aiven love interacting directly with customers and are interested in solving technical problems. From triaging database performance degradation, researching logs, to helping customers migrate their data to the Aiven platform, we provide an expert level of care and support to customers.
Our customers are primarily Enterprise developers with a good understanding of technology, and we are tightly integrated with Product Development, Ops, and SRE teams. Depending on your interests, you can also participate in new feature development (we love Python, scripting), as well as improve our automation tooling. In Support, we love building technology to automate our repetitive tasks.
You will fit well as a Technical Support Engineer if you are curious, not afraid of asking questions, patient, friendly, respectful and practice empathy in all your interactions with customers and team members.
Don’t worry if your experience doesn’t line up perfectly – we still encourage you to apply! We believe in investing in our crabs’ professional growth.
If you ask us what’s the best thing about working for Aiven, many will probably say it’s the high concentration of talent from around the world that we have here. Enjoy the agile environment of a hyperscale scale-up where you can truly make an impact and have fun while at it.
If you think Aiven is the place for you, send us your CV, and we’ll get in touch!
Aiven is able to sponsor work permit for this position. However, possible recruitment and employment is subject to having and maintaining an adequate authorisation to work.
Aiven provides equal employment opportunities to all qualified employees and applicants for employment without regard to age, gender identity, national or ethnic origin, religion, sexual orientation, physical and mental ability, marital and family status or without regard to any other similar personal attributes. Aiven complies with applicable local laws governing non-discrimination in employment in every location in which the company operates. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, training and any other terms and conditions related to employment.
At Aiven, we are committed to providing reasonable accommodations for qualified individuals with disabilities or special needs in our working environment and job application procedures. We make all reasonable accommodations for persons with disabilities or who otherwise need support to thrive in the workplace. We are committed to continuously improving workplace accessibility. There is an option to request a discussion in the application process but if you have any questions before applying please write to us at email@example.com.